Knowledge Base
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Glossary (read more)

  • I don't understand your terminology.

We specialize in web hosting and embedded engineering services, so like any specialist we often slip into shop talk jargon.  We realize that can sometimes be confusing to those not familiar with the terms, but we still use them for conciseness.  Here's a list of terms that we hope will help if you unfamiliar with our language.

DKIM Records for Lime Daley Outgoing Email

DKIM (DomainKeys Identified Mail) is a useful method to help protect your domain from being used in phishing schemes, and also to help your legitimate emails to be delivered.

To enable, a change needs to be made on the mail server as well as in the DNS records for your domain.

If your DNS is hosted by us, we can make all of the changes for you, so just let us know.  We don't enable without you asking as some customers use other mail services, like Constant Contact, Mailchimp, etc. and it is best to configure those accounts as well before we enable these security features.

If we don't host your DNS, let us know you want to, and then we'll turn on DKIM and give you the key you need to add to your DNS records.

We can also configure SPF and DMARC for additional improvements.

Minor Change to the Apache2 Configuration: DirectoryIndex

We don't think it will affect anyone's current websites, but we've turned off DirectoryIndex'ing by default for security* reasons.  If you desire this behavior in a certain directory, you can turn it back on by adding (or editing an existing) .htaccess file and adding the line:

Options +Indexes

And the old functionality will be restored.

* Where "security" is defined as security through obscurity, and not any real definition of security at all, but it keeps the script kiddies away.

SOCKS Proxy Settings

To setup a SOCKS proxy to tunnel traffic through a semi-disagreeable firewall, you can use this command line:

ssh -N -c 3des -D 1080 user@hostname

This is simpler than doing the "regular" static port forwarding by setting up each port separately with the -L option.

Lime Daley Security Settings / Umask (Wordpress Super Cache Plugin Access) (read more)

Due to Lime Daley's security model with the shared hosting customers, one setting you might need to be aware of depending on what php software you are using is the default "umask" on the system.

I assume that as a small company, you react slowly and often aren't available? (read more)

Not at all. Lime Daley offers round the clock support for all urgent requests. When submitting a ticket via our online support system, you will be asked whether the request is urgent or not. If the request is truly urgent, i.e. your site is malfunctioning, or some other techical problem, please make use of the "urgent" status and provide a callback number and someone will be paged immediately and return your call.

What sort of spam filter do you use? (read more)

  • Will I get any spam if I use your filter?
  • How do you know what email is spam, and what isn't?
  • Will you bounce emails you think are spam back to the original sender?
  • Some filters block legitimate email, what do you do to make sure that doesn't happen?

Why don't you have $2/month plans?

You get what you pay for. Our services are customized and reliable. All of our accounts are on RAID1 or RAID5 hard drives, which gives you the reliability you need for your website.

We don't want to waste our time and yours with cheap packages. However, we do have a blog-only (LifeType) package available for $5/month.

Can I have my own dedicated server?

Yes. There are various options depending on if you want to buy, lease to own, or just rent the server. We encourage Debian Linux, and run the "testing" version, which provides up-to-date applications (as opposed to the "stable" version), yet provides security patches and stability (as opposed to the "unstable" version).

However, we can accommodate other preferences. Contact us for details.

If you are interested, we can implement user mode linux which may be a cheaper alternative depending on your needs.

Why don't you use CPanel, Plesk, or Ensim?

The reason we got into this business is we like administrating machines, and don't need or want graphical tools to hide the details. We do use usermin, and some custom scripts which let our customers manage their own accounts. 

Lots of other tools make it harder (or even impossible) to administer the specialized accounts that we provide.  When working on systems for other people, we often run into issues that would take merely seconds on our servers to change one line of a text file, but on their server, it takes the technician a long time while the customer is on the phone waiting for him to figure out how to do it correctly.

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