VOIP Phones

Lime Daley runs a Voice over Internet Protocol (VOIP) phone system that far exceeds what is possible with a traditional phone company.  Our customers range from individuals to small business offices.  We can save you money on your monthly costs and add additional features that you either can't get or is cost prohibitive with other phone compnaies.

Our base rate is $10/month for an incoming phone number; this includes e-911 addressing for one address.  This also includes as many incoming lines as you would like (a major cost savings over traditional phone companies that charge up to $20 per line).  Due to FCC requirements, e-911 is required for each location/building that you have, and additional locations cost $5/month.  We have a per-minute cost of $.02/minute for all calls, with a $.005 minimum for any call attempt.

For outgoing calls, the cost is $.03/minute for all US destinations, and most land-lines around the world.  Cell phones in some countries cost more, though the majority of destinations are under $.06/minute, but there are some outliers (we've seen some satellite phones that cost $9/minute!)  For those of you in the USA and who are used to having any ten-digit phone number cost the same, that isn't how it works in many countries, where each phone provider can set what rate they want to charge and those costs are passed on to the callers, so numbers that appear very similar are charged at very different rates.  Our rate sheet is available to check specific numbers so you aren't surprised by charges at the end of the month.

One thing that is different with VOIP systems is that all costs are considered long distance, because where the call over the internet is converted to "plain old telephone systems" (POTS) isn't necessarily where you are located.  In our case, our calls are usually routed through Virgina, though there are other locations that are used either for phone performance or if the Virgina servers are down.

We do offer toll-free numbers if you are interested.  We can port most incoming numbers (AKA direct inward dialing or DID), but sometimes rural areas are impossible to port in.  We can get you new numbers in any city in the US, and in various rate centers around the country.

For features, things that we consider basic features that are enabled for everyone by default are things like call-waiting, caller-id/name, outgoing caller-name customizable, simultaneous ringing of multiple phones (including cell phones), sequential or failover ringing of multiple numbers, voice menus, lots of typical "star" features, *69, among some others - like call blocking, call recording, call diverting/forwarding, customizable hold music, etc.

We can basically do anything you can imagine, and more.  For example, most customers use our telemarketer automated and manual blocking, redirecting unknown/blocked caller id to a menu system that requires the caller to press a number, which confuses many spammers and keeps your phone from ringing.  Some of our customers use time-of-day configurations that change behavior based on what time or day it is - the phones can be configured to not ring automatically at night, going straight to voicemail, or requiring the caller to press a number if it is an urgent call, etc.  Voicemails are transcribed and you receive both the audio recording and a text copy of the message to your email or texted to your cell phone.

Putting an announcement on your computer screen or an audible announcement of the caller id and name is possible.  Conference calling, meeting rooms, "dial-around" services, changing the caller-id, are all available for no extra charge as well.

As we get to more obscure or customized features, the sky is the limit!  If you want your phone to behave differently based on what holiday it is, who is calling, the phase of the moon, content of a website, that is all doable.  Calls can also trigger "hooks" that cause content on a website or database to change, etc.

As always with any Lime Daley product, you get the superior service of having all technical support calls answered by an engineer and don't have to wade through the first-level tech support to get to someone who actually knows what is going on. In most cases, we know who you are based on the caller-id before the call is even answered.


Questions? Have Anything to Add?
(your comments will be published on this site - click here for private questions)