I assume that as a small company, you react slowly and often aren't available?

Not at all. Lime Daley offers round the clock support for all urgent requests. When submitting a ticket via our online support system, you will be asked whether the request is urgent or not. If the request is truly urgent, i.e. your site is malfunctioning, or some other techical problem, please make use of the "urgent" status and provide a callback number and someone will be paged immediately and return your call.

Response time for non-urgent requests currently averages 10 minutes during normal business hours, 60 minutes during extended business hours, and within 12 hours for everything else.

Lime Daley has 24 hour access to the servers and facilities should the need arise.