Not at all. Lime Daley offers round the clock support for all urgent requests. When submitting a ticket via our online support system, you will be asked whether the request is urgent or not. If the request is truly urgent, i.e. your site is malfunctioning, or some other techical problem, please make use of the "urgent" status and provide a callback number and someone will be paged immediately and return your call.

• Will I get any spam if I use your filter?
• How do you know what email is spam, and what isn't?
• Will you bounce emails you think are spam back to the original sender?
• Some filters block legitimate email, what do you do to make sure that doesn't happen?

You get what you pay for. Our services are customized and reliable. All of our accounts are on RAID1 or RAID5 hard drives, which gives you the reliability you need for your website.

We don't want to waste our time and yours with cheap packages. However, we do have a blog-only (LifeType) package available for $5/month.

Yes. There are various options depending on if you want to buy, lease to own, or just rent the server. We encourage Debian Linux, and run the "testing" version, which provides up-to-date applications (as opposed to the "stable" version), yet provides security patches and stability (as opposed to the "unstable" version).

However, we can accommodate other preferences. Contact us for details.

If you are interested, we can implement user mode linux which may be a cheaper alternative depending on your needs.

The reason we got into this business is we like administrating machines, and don't need or want graphical tools to hide the details. We do use usermin, and some custom scripts which let our customers manage their own accounts. 

Lots of other tools make it harder (or even impossible) to administer the specialized accounts that we provide.  When working on systems for other people, we often run into issues that would take merely seconds on our servers to change one line of a text file, but on their server, it takes the technician a long time while the customer is on the phone waiting for him to figure out how to do it correctly.

There are four ways for you to have an encrypted (HTTPS) site while using Lime Daley hosting services.

1. Self-signed certificate 
2. Shared certificate
3. Standard certificate
4. Let's Encrypt certificate

All methods provide the same amount of security and encryption.  The trade-offs are price versus convenience for your site's visitors.

A self-signed certificate will popup a warning when visiting your site for the first time, confirming that the visitor wants to install the certificate into their browser.  Self-signed certificates are best used for sites that are used primarily by groups of individuals that don't change that often, e.g. employees using an intranet site.  A self-signed certificate is free.

A standard certificate is a certificate that is purchased from any vendor that sells SSL certificates (Lime Daley can purchase it for you, so you don't need to deal with the technical aspects of generating and installing the certificate).  These certificates are the most typical on current web sites.  You can pay anywhere from $30 to $400 per year for these certificates, depending on what level of authentication you wish to purchase.

A shared certificate is a certificate issued to Lime Daley, but also has up to three other domains included with it.  A typical visitor will not be able to distinguish between a standard certificate and a shared certificate, but a technical user who examines the certificate will see it is issued to Lime Daley and to your company.  This certificate costs $20 per year.

A Let's Encrypt certificate is a relatively new method, but we've been testing it for the last 9 months, and have started to roll that out to eventually replace all of the other certificates.  They don't support wildcards, so we'll need to continue using those certificates.  The advantages of these certificates are that they are free, auto-renewable, and not shared, so there aren't shared private keys if (when) there are SSL bugs that affect multiple servers.  The only disadvantage is that it is one centralized system that presumably will become a target by hackers.  We're not SSL experts, but it appears that since they don't have the private key, there aren't any serious security implications, unless they were able to replace the client-side code, which goes through validation, so seems unlikely.  If you are more comfortable with the more expensive certificates, that is fine with us.

If you want to be able to access your computer from outside your home (such as accessing your home computer from your workplace, or running a web or game server), but your ISP doesn't give you a static IP address, you need dynamic DNS.

We don't offer automatic credit card charging, but some customers accept credit cards securely with SSL, and then manually charge the cards with their own merchant accounts.

PayPal provides APIs (code) to charge credit cards via your website.

Lime Daley accepts the following payment methods:

• Business or personal checks
• Purchase orders with 30 day terms
• Paypal account (mass payments preferred, with discount available)
• Credit cards (M/C, Visa, Amex, Discover) via Paypal
• International wire transfers (US$20 fee)

Yes. We offer the ability to remotely manage your email aliases and accounts via a simple HTTP/HTTPS protocol, which allows you to develop your own applications and devices and be able to interact with our servers.