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Sprint Outage - Solved – November 24, 2008 (read more)

One of our upstream providers (Sprint) has been having connectivity problems for the last hour, and worse, even after routing to/from them is turned off, they have something misconfigured, so they are grabbing traffic that they don't own, and so generating circular loops into never-neverland.

The worst of it seems to be over, and most traffic seems to be resolving well, but it is not 100% up yet.

Partial Outage - Solved – October 15, 2008

The most troubling outage in Lime Daley's history occurred this week - causing sporadic outages for a couple of days on one of our servers.  No email was lost, though customers might have seen their web site down, or timeouts when trying to check their email.

It turns out to be a bug in the linux kernel that shows itself on certain hardware.  We are not clear as to why it only showed up recently, but are happy to report that a workaround exists, and the server seems to be stable going forward.

Lime Daley is expanding its servers in the near future, and one side effect of that will be that if any outages should occur like this in the future, we will be better prepared to handle it.

Web Hosting Provider Closing Down? Join Lime Daley! – August 06, 2008

A hearty welcome goes out to the and customers whose hosts are closing down in the next couple weeks.  Lime Daley is going strong, and we are happy to provide service to you.

Power Outage – June 03, 2008

Switch and Data, the company where our servers are located, experienced a complete power outage last night for a couple seconds, causing all servers to be rebooted.  The technicians were doing some scheduled maintenance, but the outage was unscheduled, they are looking into the problem further to try to prevent the problem from occurring in the future.  The outage reduced our current month's uptime to 99.9955%, the lowest it has been in a long time.

Impact to Lime Daley's customers: one of our mail servers did not restart correctly, causing mail delays until 8:30AM this morning.  Some senders might receive a warning about the mail delay, but no mail should be lost, as normal SMTP server retry sending e-mail for quite a while.  Sorry for this inconvenience.

Domain Registry Support - Phishing Scam – May 27, 2008

Watch out for calls or e-mails from companies claiming to verify your information.  I got a call today  regarding one of our customer's domains, trying to get information to "verify" the ownership.  Presumably they are trying to take over ownership of the domain.  An easy question to ask them is if they are the current registrar for the domain.  (Of course they could lie about that, but Domain Registry Support is honest enough to ignore the question and just keep restating who they are, rather than saying "No, we have no reason to be calling you".

DomainsMadeEasy, the company we often use for registering domains, does email once a year (according to ICANN policy, though most companies don't seem to follow that policy).  Unfortunately, the email does look very similar to the phishing scam emails (I guess the phishers do a good job of imitating the real thing).  They will not ask for any money or any other information, because they already have it, and you just have to verify that it is correct. 

Thank You! To Our Customers – May 26, 2008

        Lime Daley internet hosting is in its fourth year of officially providing internet hosting, though some of you have been using services unofficially for longer than that. In that time, we have grown to 22 customers, primarily small companies and organizations, a large handful of individuals and a couple mid-sized companies, resulting in about a thousand email addresses and one hundred web sites.  We are in the process of contracting a guy to take over some of the web development tasks. THANK YOU for making Lime Daley a success, and please let others know about the service you receive.  We do have a referral program, and a couple customers usually receive free hosting due to referring so many people.

PHP4 to PHP5 upgrade – May 26, 2008

        PHP4 support was discontinued by the authors as of January, 2008.  Lime Daley will be moving everyone to PHP5 this Friday, May 30.  We will go through each site to try to make sure it is still working, but depending on what PHP applications you are using, particularly if you wrote it yourself, there might be issues in migrating.  There are two temporary solutions that you can use if your code doesn't work in PHP5.

  • Rename the affected files with a .php4 extension.
  • Add a bit of code to your .htaccess file:

 ForceType application/x-httpd-php4

    Remember that this is only a temporary measure, as PHP4 does not receive ongoing security updates and bug fixes, and it will be supported less and less as time goes on.

Spam Statistics – May 19, 2008

Statistics update for all of Lime Daley's servers.  It is always amazing to me to see how much spam is sent by known spammers, and is trivially easy to throw away.  I just checked the current stats, and Lime Daley is on target to reject 2 million spams this year.  That doesn't include spams that are more questionable (122 thousand), and will be passed onto the user's spam folders for them to verify that they are spam.

It would be nice to lower the "questionable" emails further, but it is hard to do that and maintain a 0% false positive (where real email is considered spam).  I consider real emails that don't get delivered, and worse, don't even get reported to either the sender or the receiver) as completely unacceptable, and so have to put up with the questionable spams being put in a spam folder.

On the other hand, since there are around a thousand email accounts on the servers, that means each person get an average of 122 "questionable" emails in their spam folder each year, which doesn't seem that much of a burden, particularly since lots of people (on competitors' servers) put up with a much higher number than that.

Easier User Administration, Webmail, etc. – May 16, 2008

Lime Daley now supports SSL for all email connections for all customers, if they use their assigned domain name for accessing our servers.  Contact the support department for details, but generally, the appropriate name is <your-domain-name>  This hostname can be used for SSL (and non-SSL, though we recommend SSL for security; TLS is also available) connections for SMTP, POP, IMAP as well as webmail and configuration by going to https://<your-domain-name>

A wild-card SSL certificate makes this all possible, and avoids the warning messages typical at other providers when using self-signed certificates.

Password Reset For Some Email Accounts – April 22, 2008

We had a database problem today that required some email account passwords to be regenerated.  We apologize for the inconvenience, and have contacted most of the affected customers by phone or alternate means.
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