Test Director Problems – November 17, 2004

For those of you who have successfully installed Mercury's Test Director, and have it die suddenly, you need to check the IIS/NTFS permissions. (Note, for those of you asking questions, you should read all four pages of comments - there are various questions and answers given throughout the comments, and you will be able to get your answer quicker than waiting for someone to see your question)

Test Director uses the IIS IUSR_SERVERNAME user by default, and if you haven't set your permissions correctly on your directories, this user will not have access to the files.
To see if this is the problem or not, go to the IIS Manager and the TDBIN directory, then choose directory security (make sure it is on anonymous access only) and edit the anonymous user to be the local Administrator account (type in the password).
Then try accessing your server again. If this works, then you know it is a permissions issue, and you should probably go change the anonymous user back to the IUSR_XXXX account, and fix the directory/NTFS permissions to allow the IUSR_XXX user access to the necessary Test Director directories.
For the record/search engines:
The error I got when I had this problem was:
Error in parameter: [TDsrvURL]
Error: Server is not initialized
Press OK to continue or CANCEL to close application
Not the most intuitive error message in the world

Questions? Have Anything to Add?
(your comments will be published on this site - click here for private questions)

«Previous   1 2 3 4 5

For a pretty broad question, I'll give you a pretty broad answer. "Yes". And that even includes myself.

Posted by Jon Daley on September 25, 2007, 4:30 pm

For historical purposes, I'll post the instructions Mercury sent me to reset your password.

Follow the steps below to reset the password
Go the C:\CommDir
Select the project you want to restore open it
open the file TestDir.MDB
in that go to users table
here in the table US_PASSWORD against admin administrator password is defined go there and deleted the old one and add the one you want.

Posted by Jon Daley on October 11, 2007, 1:27 pm

Does this app *need* to use IIS instead of, say, apache?

s/microsoft/linux/

Posted by Mike on October 11, 2007, 7:28 pm

Yes, to both. As you can see from the extension on the file, it needs Microsoft Access. Apache does have some support for the ISAPI dlls or whatever they are called, but I haven't found that it works too well.
Also, if I am remembering correctly, there are ActiveX controls for the client-side to work, I don't know if that also requires windows specific stuff.

Posted by Jon Daley on October 11, 2007, 7:31 pm

hi i have installed test director 7.2 on win xp prof... when i try to login it gives me the msg ... SERVER NOT initalized.... i have installed it on a stand alone PC only Please help !!

Posted by Amitesh Kumar on October 12, 2007, 3:38 pm

I am trying to install Quality Center and I am ending up with Bad Gateway error. Please help me.

Posted by Shan on November 21, 2007, 12:14 pm

Please let me know on the following queries :
Hi ,

1) What are the major problems faced during usage of Test Director ?
2) What is best way of inputting the Requirements to Test director if Requirements are distributed in more than 100 documents
and the there no unique ID asigned for each of the requirement ?
with thanks and regards,
-Sachin

Posted by sachin on February 1, 2008, 5:24 am

What is alternate Open source for Test Director ?

Posted by sachin on February 1, 2008, 5:26 am

I don't know of an open source alternative to test director, though I haven't looked for one. The only project that I am on that uses tests has a pretty simply unit test framework, and the tests can be run through pretty easily.

At a company that I do IT work for, they use Cruise Control, which does the builds, as well as run all of the tests, all automated. It seems like these solutions are better, at least for those tests which don't need human testers, which seems to account for most of the tests.

Posted by jondaley on February 4, 2008, 11:47 am

hi i have installed test director in my pc its telling server not installed
hot to install this

Regards

Faisal

Posted by faisal on February 22, 2008, 2:45 am

Hi there,

I have installed TestDirector 8.0 for a user which works fine for this person. Recently he has come back to say he can save fines ok and when he tries to retrieve/open these files which has been saved.

Error: File Not Found is the Error MEssage.

Please help.

Posted by Ade Adesina on February 26, 2008, 6:53 am

how to install Mercury's Test Director and other test tools?

Posted by Ruba F.Zoubi on March 26, 2008, 4:42 am

I install Test Director 8.0 successfully on XP Pro. Service pack 2. When I click on Test Director or Site Administrator its show error "Microsoft Internet Explorer : 4.0 (compatible; MSIE 7.0; Windows NT 5.1) is not supported!" Can u tell me how to solve this problem? Thanks

Posted by Majid on March 31, 2008, 3:26 am

Use firefox? Perhaps only IE6 is supported?

Posted by jondaley on March 31, 2008, 9:41 am

What are the requirement to install Test director 7.2 and Quick test Professional 9.0 at personal Computer on window xp.

Posted by Dilip P Ambavat on May 3, 2008, 1:40 am

How to install test director 7.2 on window xp on persoanl computer at home. what are the requirement

Posted by Dilip P Ambavat on May 3, 2008, 1:42 am
jondaley

I closed the comments, since it is likely that all of the useful information is already contained on all of these pages of comments.

Posted by jondaley on May 3, 2008, 12:18 pm
«Previous   1 2 3 4 5