Test Director Problems – November 17, 2004

For those of you who have successfully installed Mercury's Test Director, and have it die suddenly, you need to check the IIS/NTFS permissions. (Note, for those of you asking questions, you should read all four pages of comments - there are various questions and answers given throughout the comments, and you will be able to get your answer quicker than waiting for someone to see your question)

Test Director uses the IIS IUSR_SERVERNAME user by default, and if you haven't set your permissions correctly on your directories, this user will not have access to the files.
To see if this is the problem or not, go to the IIS Manager and the TDBIN directory, then choose directory security (make sure it is on anonymous access only) and edit the anonymous user to be the local Administrator account (type in the password).
Then try accessing your server again. If this works, then you know it is a permissions issue, and you should probably go change the anonymous user back to the IUSR_XXXX account, and fix the directory/NTFS permissions to allow the IUSR_XXX user access to the necessary Test Director directories.
For the record/search engines:
The error I got when I had this problem was:
Error in parameter: [TDsrvURL]
Error: Server is not initialized
Press OK to continue or CANCEL to close application
Not the most intuitive error message in the world

Questions? Have Anything to Add?
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hi i have installed TD 7.2 on win XP Prof , but when i click on FULL TEST DIRECTOR option it goes on the next screen where it shows alll those progress bar like download web interface in progress......... download user interface in progress......... . . . and nothin happens and it shows 0 % progress pleas help me
Posted by jitu on October 4, 2006, 4:14 am
Did you read through the previous solutions?

You should try that before posting.

My first guess would be to try erasing the downloaded program files directory like "eran" says to do.
Posted by jondaley on October 4, 2006, 5:58 am
i have installed test directive 7.2 also used iis server but it is giving me server not installed as a dialog box plz help me out...
Posted by gaurav on October 8, 2006, 8:34 am
When trying to install TestDirector 7.2 on Windows 2003 Server, "cannot edit registry" msg. is displayed and doesn't allow further installation. Any Solutions ?? Does TD 7.2 runs on W2K 2003, or just works well with W2K ? thanks
Posted by Manoj on November 18, 2006, 4:31 am
Do you have administrative privileges? I have only run it on NT.
Posted by jondaley on November 19, 2006, 8:41 pm
hi i have installed TD 7.2 on windown XP Prof and Win 2000 Prof both, but when i click on FULL TEST DIRECTOR option it goes on the next screen where it shows all those progress bar like Download web interface in progress... Download user interface in progress.... Download Test Run Scheduler in progress... Download Execution Flow in progress... and nothin happens and it shows no progres at all I tried above steps which are mentioned above but couldn't work and it gives the same error. Tried to delete cache also checked there is no such file called - "load class v2" in the Winnt>Downloaded Program Files Tried to refresh the page n number of times also. PLease assist.... Email : brijesh.shah2050@gmail.com
Posted by Brijesh on December 6, 2006, 12:25 am
when i click on test lab tab it throw the following error access violatin at address 04163426 in module'TDCLIE~1.ocx'. read of error 00000458
Posted by shashi on December 6, 2006, 2:02 am
Hi to all , Right now, I am working on Test Director 8.0 with upload of QTP 8.0 scripts in TD (with Add ins) I am having issue in run schedule of test (the jobs by date and time ,by condition ) . I am unable to run the script by schedule, Test Director is inactive, it is not picking the schedule one to run. Can any one help me out with this issue which is Urgent and please suggest me guideline to run schedule scripts . Thanks , Laxmi
Posted by PLaxmi on December 14, 2006, 5:16 pm
I wonder if I should close comments on this thread, since we stopped using Test Director, so I won't be able to answer the questions - and it doesn't appear that any visitors ever answer questions, just ask them...
Posted by jondaley on December 17, 2006, 9:11 pm
Hi every body, I need the Test director 7.2 evaluation software .If any one have this kindly send me the link for downloading ....
Posted by danny on December 18, 2006, 3:01 am
I have installed Test Director 7.5. It was installed successfully but when i am trying to open the site administrator login [Server is not available ] error msg is coming. Please tell me what is the reason.
Posted by madhavi on December 21, 2006, 11:52 pm
I am trying to install Test Director 7.2 on Windows 2003 server. I am not able to continue with installation. Can u tell me if td7.2 can be installed on win2003 or not
Posted by san on January 4, 2007, 11:43 pm
2003 should be fine, though I read in one place that it doesn't work on SP1.

For "danny": I believe this is what you want?
Trial Software
Posted by jondaley on January 5, 2007, 6:51 am
I tried to installed TestDirector 7.2 on my computer OS XP. When I click at full TestDirector it show Progress Bar Download Execution flow Progress...But it stop here. Not moving. Can you help me in this regards what the problem..
Posted by Sitab on January 5, 2007, 7:57 am
Are you accessing it from the same machine? What browser? Did you see three download bars, or only one?
Posted by Jon Daley on January 5, 2007, 8:27 am
HI I NEED TO CHANGE THE SMTP CONFIGURATION FOR TD8. THE PROBLEM IS WHEN IT WAS INSTALL THE SERVER CONFIGURATION WAS different BUT NOW IT IS CHANGED AND I CAN NOT CHANGE THE MAILING CONFIGURATION PLEASE HELP ME HOW AND WHERE I CAN CHANG IT
Posted by M.Umar on January 17, 2007, 12:31 pm
my windows xp prof can not display folder option can help me for showing.
Posted by gauri on January 18, 2007, 2:59 am

hi i am trying to install tesdt director 8.0 its asking the iis so how to install iis and can u provide some information?

Posted by babi ala on January 18, 2007, 5:01 pm

Hi,

I install Test Director 8.0 successfully on XP Pro. Service pack 2. When I click on Test Director or Site Administrator its show error "Microsoft Internet Explorer : 4.0 (compatible; MSIE 7.0; Windows NT 5.1) is not supported!" Can u tell me how to solve this problem? Thanks

Posted by Riddhi on February 2, 2007, 12:39 am

Sounds like Test Director doesn't work with IE7, and you have to downgrade to IE6.

Posted by Jon Daley on February 2, 2007, 9:51 am
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