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This User Services Agreement ("Agreement") is an agreement between the customer ("User") and Lime Daley, an internet service provider located at 44 Church Street, Hillsboro, NH ("Lime Daley"). "Services" refers to email and any other services provided to User by Lime Daley. This document may be updated and/or modified at any time.

Service Uptime Guarantee (applies only to Users with a Service Level Agreement)

Lime Daley provides an uptime availability target of 99.99% for Services each calendar month. If Lime Daley fails to meet the availability target for a particular month, User may request a credit for 3% of its monthly recurring charge for each hour of service outage in excess of the availability target. By definition, a server is experiencing an outage if no traffic is exchanged on the line, or if traffic is so slow as to be interpreted as an outage by a reasonable person. Outage hours are rounded to the nearest hour and based on the time a vendor Trouble Ticket is created, indicated by the time stamp on the Trouble Ticket.

Lime Daley's target response time for initializing service restoration following notification of a Services outage is 4 hours. If Lime Daley is unable to meet this target response time, User may request a credit for 10% of the monthly recurring charge. In no case shall the sum of target response time credits and uptime availability target credits during a calendar month exceed the total of the monthly recurring charge.

Spam Filtering

User understands that Lime Daley implements various spam filters, which bounce, delete, and delay e-mail that appears to be spam. User agrees to indemnify and hold not responsible Lime Daley from any claims resulting from action or inaction by the spam filters, including, but not limited to loss of data resulting from delays and non-delivery of information.

Notifications

Lime Daley communicates primarily via email. User agrees that sending a message to its contact email address is the agreed upon means of providing notification. All Services come with at least one email account. It is required that User routinely check this email account. User's contact email account is used to communicate vital information about services, billing, service outages, and enhancements or changes to the existing services. This information is time-sensitive in nature. It is required that User read any email sent to its contact email account to avoid any potential interruptions in your service.

Moderations Of Use

Bandwidth: Lime Daley has provided in the billing terms per-user bandwidth quotas. The rates are based on the assumption that the traffic will be averaged through the month. If User utilizes any of the Services in a manner which consumes excessive bandwidth or affects Lime Daley's core equipment, overall network performance, or other users' services, Lime Daley may require that User cease or alter these activities. Alternatively, User may renegotiate a rate that includes the peak bandwidth usages.

Password Policy

User agrees to protect its account by guarding its passwords carefully. User is responsible for all use of User accounts and for the confidentiality of any password selected by User. Lime Daley will suspend or modify User's accounts as soon as practicable after notification from User that a password has been lost, stolen or otherwise compromised. User must notify Lime Daley immediately if User believes any of its accounts may be compromised.

User Content

Lime Daley considers email transmitted to be the private correspondence of the sender. Lime Daley will not monitor, sell, rent, lease, edit, or disclose the contents of a User's private communications, except that Lime Daley and its third party service providers may do so: (a) as required by law; (b) to comply with legal process; (c) as necessary to enforce this Agreement; (d) to respond to claims that such contents violate the rights of third parties; or (e) to protect the rights or property of Lime Daley, its third party service providers, or others. User acknowledges that content posted by User to public community areas is publicly available and that Lime Daley does not take any responsibility for such content. User understands and agrees that technical, and sometimes manual, processing of email communications, search requests, community postings, and any other information supplied by User is and may be required: (a) to send and receive messages; (b) to conform to the technical requirements of connecting networks; (c) to conform to the limitations of the Services; or (d) to conform to other, similar technical requirements. Lime Daley and its third party service providers do not endorse the content of any User communications and are not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, indecent, tortious, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.

User Conduct

User is to abide by all applicable local, state, national, and international laws and regulations during use of the Services, and is not to interfere with the use and enjoyment of the Services by other users. User is to be solely responsible for the contents of User's private and public communications, whether uploaded, posted, emailed, or otherwise transmitted through the Services. User is: (a) not to use the Services for illegal purposes; (b) not to interfere with or disrupt the Services or servers or networks connected to the Services; (c) to comply with all requirements, procedures, policies, and regulations of networks connected to the Services; (d) not to resell the Services or use of or access to the Services; and (e) to comply with all applicable laws regarding the transmission of technical data exported from the United States. User is not to upload, post, email, or otherwise transmit: (a) any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, indecent, tortious, or otherwise objectionable material of any kind; (b) any material that violates the rights of another, including, but not limited to, the intellectual property rights of another; (c) any material that violates any applicable local, state, national, or international law or regulation; or (d) unsolicited or unauthorized advertisements, promotional materials, "junk mail," "spam," "chain letters," or other forms of solicitation.

User is not to attempt to gain unauthorized access to other computer systems or networks connected to the Services. Lime Daley may ban User from future use of the Services if User does not comply with Lime Daley's standards of conduct, even if User attempts to use the Services through another User or under a different name.

Privacy Policy

Lime Daley upholds your privacy as defined in the privacy policy.

Termination

User agrees that Lime Daley or its third party service providers may terminate User's password, account, or use of the Services if Lime Daley or its third party service providers believe: (a) that User has violated or acted inconsistently with the letter or spirit of this Agreement; or (b) that User has violated the rights of Lime Daley or its third party service providers or other users or parties.

Lime Daley may, at its discretion, suspend User's access to the services for any violation of this Agreement. Lime Daley will make reasonable efforts to notify User of such actions.

Cancellation by User must be made in writing at least 30 days in advance.

Warranties

Lime Daley makes no warranties, either express or implied, as to any matter whatsoever, including without limitation, the services rendered pursuant to this Agreement. Lime Daley also disclaims any warranty of merchantability, fitness for a particular purpose, or any implied warranties of fitness. Lime Daley specifically denies any responsibility whatsoever for the accuracy or quality of information obtained through its services, and use of information is at risk of User. User agrees to defend, indemnify and hold harmless Lime Daley from any and all claims, causes of action or damages of any kind, resulting from User's use of the services provided pursuant to this Agreement. User agrees to indemnify and hold Lime Daley not responsible for any use which constitutes an illegal activity by User or others accessing User's account . Lime Daley is further not responsible for the contents of User's data and/or illegal, obscene or harmful material. Under no circumstances will Lime Daley be responsible for the status, altered or current, of any data stored or transmitted in any of its servers. User agrees to indemnify and hold not responsible Lime Daley from any claims resulting from use of service which causes damage or loss to User, or any other party, including, but not limited to loss of data resulting from delays, non delivery of information, or service interruptions. In addition, User understands that the use of Lime Daley's server includes the possible risk of a damaging event such as weather, electrical surge, theft, line failure, viruses that User gets, etc. that could affect data or access availability. Lime Daley is not liable for any losses caused by such events or occurrences. User hereby releases Lime Daley from any and all claims of liability of any kind as a result thereof, including but not limited to claims for damage to software, or hardware, lost data, lost profit and/or business interruption.

Updated: February 2024

Lime Daley shares your concerns about privacy on the Internet. In order to better protect your privacy, Lime Daley has provided this notice explaining its online information practices and the choices you can make about the way your information is collected and used on the Site. Furthermore, this Privacy Policy, being part of the Terms, works in conjunction with the Terms and Conditions of Use, but does not modify or supercede them.

Lime Daley's Collection and Use of Your Information

In the course of using the Site, Lime Daley may ask you for your name, e-mail address, postal address, telephone number, as well as other relevant information. Lime Daley also may collect certain non-personally identifiable information when you visit many of our web pages, such as the type of browser you are using (e.g. Firefox, Internet Explorer), the type of operating system you are using, (e.g. Windows Vista, Linux Debian or Mac OS), the domain name of your Internet service provider (e.g. America Online, RoadRunner), aggregate data about the number of visits to the Site and/or aggregate data about the pages visited.

How Lime Daley Uses the Information

Lime Daley uses the non-personally identifiable information ("Aggregate Data") to improve the design and content of the Site and to enable Lime Daley to personalize your Internet experience. Lime Daley may use the Aggregate Data to analyze Site usage as well as create services and/or products to fit your needs. Lime Daley may also use the data to track and report spammer-like activities to the proper authorities and appropriate blacklists.  Lime Daley shall own such Aggregate Data and maintain copies of such as part of its records.

Except as otherwise indicated, Lime Daley uses the personally identifiable information ("Personal Information") you provide about yourself: (a) to respond to any of your inquiries or questions about our services; (b) for internal marketing purposes; (c) to provide you additional and updated information, materials and other advertisements regarding the Lime Daley services; (d) to offer you other materials and/or information that Lime Daley believes may be of interest to you; (e) to cooperate with government officials or parties in litigation under process of law, or as otherwise required by law; (f) to protect the security or integrity of the Site; (g) to protect against a threat to safety or destruction of property; and/or (h) to protect against legal liability. In all cases, however, Lime Daley agents, employees and contractors who have access to Personal Information are required to protect this information in a manner that is consistent with this Privacy Policy. Lime Daley will not use the Personal Information, except as set forth herein, without your permission; provided, however, Lime Daley shall own all such Personal Information and maintain copies of such as part of its records. If you do not wish to receive any such information or to allow Lime Daley the right to use your personally identifiable information as described, please contact Lime Daley in the manner identified in the "Opt Out" section below. The Aggregate Data and Personal Information may be transferred, distributed or sold as part of Lime Daley or its assets.

Opt Out

You may choose not to receive such information and/or to allow Lime Daley to use your information in the manner described above by contacting us directly. Upon receipt and processing of an "opt out" request, Lime Daley will, within its commercially reasonable amount of time, remove your information from any future marketing communications.

Security; No Liability

Lime Daley has implemented security measures to help protect against the risk of loss, misuse, or alteration of any information under Lime Daley's control. Lime Daley protects sensitive information by using Secure Sockets Layer ("SSL") technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than Lime Daley. Nevertheless, such security measures may not prevent all loss, misuse or alteration of information on the Site, and Lime Daley is not responsible for any damages or liabilities relating to any such security failures. You understand that data and communications, including e-mail and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet. Furthermore, the Site contains links to other web sites. Lime Daley is not responsible for nor can Lime Daley ensure the privacy practices or content of such other sites.

IP Addresses and Cookies

Like other web sites, Lime Daley uses your IP address to help diagnose problems with Lime Daley's servers, to administer the Site and for security purposes.

"Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. Lime Daley may use Cookies in order to identify you to our site so that Lime Daley can provide more customized information and services to you. In addition, our site may contain advertisements that may contain Cookies. In general, if you choose, you can disable the use of Cookies by reviewing your browser's preferences and options.

A Special Note about Children 

Lime Daley does not knowingly gather any personally identifiable information from children under the age of 13.  You must be 13 years of age or older to access the Site.  Lime Daley has no interest in collecting information from children under the age of 13.

Modification of Privacy Policy

Lime Daley may change this Privacy Policy at any time, consistent with the terms set forth in the Terms and Conditions of Use, by posting the changed or amended Privacy Policy on the Site. Your continued viewing of or use of this Site following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.

How to Contact Lime Daley for Any Reason

You may contact Lime Daley with questions or comments regarding this Privacy Policy, updating any personally identifiable information or anything else related to Lime Daley and/or this Site at limedaley.com or at 412-360-7844.

Updated April 11, 2009

Here is the recipe for a Lime Daley if you don't have fresh limes:

• ice to taste
• 3 tablespoons lime juice
• 2 drops Boyajian lime oil
• 1 twelve-ounce bottle Blenheim "Old #3" (red cap) ginger ale

Put ice in a tall glass. Add lime juice and lime oil. Slowly pour in Blenheim. Stir well.

In the course of doing business with various vendors, we have come across those that we recommend to others whenever we get the chance.  (We also have vendors that we'd specifically not recommend, but that's for another day.)

• Teraswitch is our upstream provider, and also a reliable hosting provider in the Pittsburgh area. Let them know you heard about them from Lime Daley.
• My DNS provider is excellent, but unfortunately, due to a recent change in their terms of service, I am not allowed to tell you who that is - seems like a really bizarre marketing decision, but they forced me to agree to those terms if I wanted to continue using their service.  If you are technical enough, you can look up our name servers and find out who they are.  Hopefully, their marketing department is just out of touch and their technical services won't be affected by these new changes.

Answer 1: The Drink and Inspiration

Here is the recipe for a Lime Daley:

• ice to taste
• 1 lime, cut in half or quarters
• 1 twelve-ounce bottle Blenheim "Old #3" (red cap) ginger ale

Put ice in a tall glass. Squeeze lime over ice and drop in the rinds. Slowly pour in Blenheim. Stir well. Be prepared for the strongest kick a non-alcoholic drink can have.

How do I make a Lime Daley if I don't have fresh limes?

We based this drink on a Lime Rickey, a favorite with Star Island visitors.

Heather's Dad thought it appropriate to name our modified recipe Lime Daley. Heather fixed Jon a Lime Daley while he was researching domain names and wracking his brain for a good company name.

Answer 2: Superior Service and Support

At Lime Daley, we believe that God has given us our gifts and talents and we hope that you will see a reflection of Him in our work. What this means for you is that you will receive honest, dependable answers and incredible service.

Our beliefs also extend to the load on our servers, where we don't oversell bandwidth or disk space, because we expect our customers to use the space they buy. We sell what we have, and don't sell what we don't have. The most common initial response from our customers when first signing up is, "Wow. Your server is so much faster than my old host." That is closely followed by: "I can't believe you respond to my questions so quickly!"

You won't get fast pre-sales responses and then slow responses once you have signed the check -- most queries are answered within thirty minutes, and never more than 12 hours and you can always call or have someone paged to get the work done more quickly.

We believe that our hosting is the best that is available. Thank you for considering us, we look forward to serving you for years to come.

Answer 3: The People

• Circuit design
• Manufacturing support
• Product quality analysis, developing software tests and monitoring the contract manufacturer in order to provide timely and accurate reports to management
• Embedded software for Windows CE 3, 4, and 5
• High level application and web development software design and implementation for increased efficiency in various departments throughout the company.

Throughout all of this work experience, Jon "moonlighted," designing circuits and software for other companies in the areas of manufacturing, test, and also brain imaging. Web hosting provided the opportunity to "jump ship" (or at least slowly slide off the edge of the ship holding on with one hand to the stay) and start Lime Daley, increasing hours fairly linearly from 2004 through 2008, when he started working exclusively for Lime Daley.  He hasn't looked back since.

Our current servers:

• Processor cores
  • 2 * 2.4GHz (orange)
  • 2 * 3.2GHz (tangerine)
  • 4 * 3.6GHz (clementine)
  • 8 * 2.6Ghz (ugli)
  • 12 * 2.4Ghz (tangelo, pummelo)
• RAID
  • RAID1 (orange, tangelo, pummelo)
  • RAID5 (tangerine, clementine)
  • RAID6 (tangerine)
  • NAS/RAID (ugli)
• RAM
  • 2GB (ugli)
  • 4GB (orange, tangerine, clementine)
  • 64GB (tangelo and pummelo)
• Passive cooling for reliability (orange, clementine, tangelo, pummelo, ugli)
• Active resource monitoring
• Debian Linux (we follow the "testing" release schedule)

All servers have redundant internet connections as well as battery and diesel power backups.

As you can see from the pictures below, we are in a facility that has plenty of room to grow, but is also already big enough to provide lots of redundancy for your needs.

(click on the images to enlarge)