[pLog-general] Re: plogworld.org [Incident: 050113-000127]

[Oscar Renalias]

On Mon, 17 Jan 2005 09:39:37 -0500 (Z), Pool.com Customer Service
<service at pool.com> wrote:
> Below is a summary of your recent email request and our Customer
> Service Team's response.
> 
> If this issue is not resolved to your satisfaction, you may reopen
> this support ticket within the next 7 days.
> 
> Thank you,
> 
> Customer Service,
> Pool.com
> 
> To update this question by email, please reply to this message in the
> space below. Text entered into any other part of this message will be
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> 
> [===> Please enter your reply below this line <===]

Hi Melanie,

I appreciate your answers and time taken to reply to my questions.

However, I do not understand why pool.com is not interested in making
the domain available through your bidding system (I am not even
talking about my original request, but only about the domain becoming
available for sale)

We, as a project, do not want to think that pool.com has got a vested
interested in the domain, nor do we want to think that your company is
trying to cash in on our project's popularity to sell more ads because
lots of people are still mistakenly typing plogworld.org instead of
plogworld.net.

We find it terribly unfair that you are using somebody else's hard
work and global web recognition for such purposes.

We would like to correct this situation but this discussion seems to
lead nowhere. Is there any chance that this issue could be escalated
to somebody who could provide some real information rather than simple
answers to keep us distracted?

Best regards,

Oscar Renalias
pLog Project Leader

> [===> Please enter your reply above this line <===]
> 
> Subject
> ---------------------------------------------------------------
> plogworld.org
> 
> Discussion Thread
> ---------------------------------------------------------------
> Response (Melanie Muise) - 01/17/2005 09:39 AM
> Hello;
> 
> Thank you for contacting Pool.com, we are pleased to assist you with your inquiry.
> 
> Unfortunately, I do not have specific answers for either of your questions. Pool.com acquired this domain into our personnal inventory, the domain belongs to us and is ours to administer as we choose. Being that we are a domain reseller, we will most likely sell the domain but I can not confirm either way or provide a date.
> 
> Please let me know if I can be of any further assistance,
> 
> Regards,
> 
> Pool.com Customer Service
> 
> Customer (Oscar Renalias) - 01/14/2005 07:19 AM
> Hi,
> 
> thanks for your reply.
> 
> May I know the reason why the domain is not available yet for purchasing?
> 
> Also, when can an we expect a real answer to this issue?
> 
> Thanks,
> 
> Oscar Renalias
> 
> >
> 
> Response (Melanie Muise) - 01/13/2005 02:48 PM
> Hello Oscar;
> 
> Thank you for contacting Pool.com, we are pleased to assist you with your inquiry.
> 
> Our policy is to sell all domains through our website, not one-on-one to individuals. I have however escalated your email to my supervisor for his consideration.
> 
> Currently this domain is not for sale.  If you wish to receive notification if this domain becomes available for purchase on Pool.com's Domain Marketplace, you may sign up for our FREE Keyword Alert Service at: https://www.pool.com/addKeywords.aspx?ia=keywordalert
> 
> Regards,
> Melanie
> Pool.com Customer Service
> 
> Customer (Oscar Renalias) - 01/13/2005 11:54 AM
> To whom it may concern,
> 
> my name is Oscar Renalias and I am the pLog project leader. pLog is an
> open source product that aims to provide users with a powerful and
> customizable blogging tool for big communities. pLog is free, licensed
> under the GPL (General Public License) and is currently reachable at
> http://www.plogworld.net.
> 
> One of our project members was the owner of the plogworld.org domain
> until recently, when during an unsuccessful operation with the domain
> it became first pending to be deleted and then it was freed. We tried
> placing a backorder but it looks like your company is in the backorder
> business too and the domain is now property of pool.com.
> 
> We would like to ask you to kindly transfer plogworld.org back to us.
> Being a free project, we have no funds and we have always relied on
> good will and donations, so we as a project cannot afford to
> participate in your bidding system. The only available funds are in our
> Paypal account. It is very little money but since it is money that you
> are after, we could use it to pay for any transfer fees that this
> transaction might generate.
> 
> As a person that has dedicated a lot of his own time to create freely
> available tools, it saddens me deeply to see this kind of behaviour in
> the net.
> 
> I look forward to hearing from you soon.
> 
> Kindest regards,
> 
> Oscar Renalias
> pLog Project Leader
> 
> Question Reference #050113-000127
> ---------------------------------------------------------------
>      Date Created: 01/13/2005 11:54 AM
>      Last Updated: 01/17/2005 09:39 AM
>            Status: Solved
> 
> Melanie Muise,
> Customer Service
> +1-613-221-1210
> www.pool.com
> 
>